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      Orders can only be canceled within 24 hours from the time of purchase. If it's more than 24 hours, we can no longer cancel the order as it was already fulfilled by then.
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    <view class="ft16 mt16 ftw600">Refund process</view>
    <view class="ft14 mt16">1.Refund request: Users who need a refund can send us a refund request by sending an email.</view>
    <view>2.Email content: In the email, users need to provide a detailed reason and explanation for the refund.</view>
    <view>3.Screenshot of payment voucher: In order to speed up the review process, the user needs to provide a screenshot of the payment voucher to prove the purchase record.</view>  
    <view>4.Account information: Users need to provide information related to the purchased account, such as user name, order number, etc., so that we can quickly find the transaction records.</view>
    <view>5.Contact Information: Users are required to provide valid contact information so that we can maintain communication with them during the review process.</view>
    <view>6.Refund Processing: We will review and process the refund request as soon as possible after receiving the refund request email from the user.</view>
    <view>7.Feedback: We will provide timely feedback on the results of the refund audit through the contact information provided by the user.</view>
    <view>8.Refund to account: After the audit, we will return the refund amount to the user's original payment account within the specified time.</view>
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